Can't find the desired spare part or product in our online shop? Then send us a product inquiry.
You can reach us during our business hours:
Phone: 04242 / 931 80 18
E-mail: info@fenstergigant.net
WhatsApp Text: 0162 / 66 44 66 5 (text messages only)
Central warehouse and operating facility:
Siemensstraße 2
28857 Syke
Germany
Fenstergigant offers a comprehensive range of spare parts and accessories for roller shutters, windows, Venetian blinds, awnings, sun protection, motors, and controls. Nevertheless, it may happen that a specific spare part cannot be found directly via the search function or that the exact product designation is not known.
Especially with older systems, the manufacturer, article number, or exact designation are often no longer known.
By providing as much precise information as possible, dimensions, and photos, you can help us find a suitable product.
Which products can you inquire about with us?
A product inquiry can be particularly useful for spare parts and components from the following areas:
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Roller shutter spare parts
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Roller shutter motors and tubular motors
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Roller shutter curtains and slats
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Roller shutter guide rails
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Suspension springs and shaft connectors
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End caps, bearings, and shafts
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Belt winders and roller shutter belts
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Transmitters, receivers, and controls
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Venetian blind and jalousie spare parts
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Venetian blind motors and controls
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Awning spare parts and awning motors
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Window spare parts and window fittings
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Glazing beads
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Weather bars
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Window profiles and cover strips
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Insect screen spare parts
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Gate drives and gate accessories
How we can better identify your spare part
The more information you provide us about the desired product, the better we can narrow down the search.
1. Specify manufacturer
Check the existing component for logos, stickers, embossings, or other manufacturer markings.
2. Search for article number or type designation
Many spare parts have numbers or product designations on them.
For roller shutter motors, Venetian blind drives, controls, and transmitters, the type plate is particularly important.
3. Measure spare part precisely
Depending on the product, different measurements can be crucial.
Helpful examples include:
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Length
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Width
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Height
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Diameter
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Hole spacing
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Shaft size
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Profile width
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Profile height
Please provide measurements in millimeters where possible.
4. Take photos of the spare part
Photograph the desired or defective component as completely as possible and from several perspectives.
One photo should show the complete component. Additional detailed shots of fastenings, connections, numbers, and manufacturer markings can facilitate identification.
5. Photograph the installation situation
A photo of the installation situation can be particularly helpful.
This makes it easier to see where and how the spare part is used and what function the desired component fulfills within the system.
How to correctly inquire about glazing beads, guide rails & profiles
For glazing beads, roller shutter guide rails, Venetian blind guide rails, weather bars, cover strips, and other profiles, the profile cross-section is particularly important.
Two profiles can look almost identical from the front and yet have different dimensions.
Therefore, please send, if possible:
1. Photo of the complete profile cross-section
2. Width and height of the profile
3. other relevant profile measurements
4. Manufacturer or profile system, if known
5. Photo of the installation situation
Ideally, photograph the profile cross-section together with a caliper or another suitable scale.
Looking for a roller shutter motor or Venetian blind motor?
If you want to replace an existing motor, please send us a clearly legible photo of the complete type plate.
Information such as the following is particularly important:
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Manufacturer
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exact type designation
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Torque in Nm
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Speed
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Motor diameter
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existing roller shutter shaft
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Control type
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existing transmitters or controls
A motor with similar power is not automatically a suitable replacement. Mechanical dimensions, adapters, drivers, and control systems must also be taken into account.
Transmitter or control no longer available?
For older handheld transmitters, wall transmitters, and controls, we need the exact manufacturer and type designation if possible.
It is best to send us photos of the front and back, as well as any existing stickers and type plates.
For radio systems, compatibility is particularly important. A visually similar transmitter is not automatically compatible with an existing motor or receiver.
Roller shutter spare part unknown?
You don't know what the required component is called?
That's not a problem.
Describe as precisely as possible where the component is located on the roller shutter and what problem has occurred.
Examples:
“The roller shutter motor is running, but the roller shutter curtain remains down.”
“The roller shutter is hanging crooked on one side.”
“The roller shutter is stuck in the guide rail.”
“The connection between the roller shutter curtain and the shaft is broken.”
“I need a replacement for an old belt winder.”
With photos and dimensions, it can then be better narrowed down which component group is in question.
Send product inquiry
To ensure your inquiry can be processed as quickly as possible, we need the following information, if available:
Contact details
Name and email address
Product area
Roller shutter / Window / Venetian blind / Awning / Motor / Control / Insect screen / Gate / Other
Manufacturer
If known
Article or type number
If available
Dimensions
Please in millimeters where possible
Description
What product are you looking for, or what is the problem?
Photos
Product, type plate, profile cross-section, and installation situation
The more complete your information, the better the inquiry can be reviewed.
Frequently asked questions about product & spare part inquiries
Can I inquire about a spare part that I cannot find in the shop?
Yes. If you cannot find a specific product or spare part, you can send us a product inquiry with the available information, measurements, and photos.
Can Fenstergigant identify old roller shutter spare parts?
Identification may be possible depending on the component and available information. Manufacturer details, article numbers, precise dimensions, and meaningful photos are particularly helpful.
What photos do I need for a spare part inquiry?
Photograph the complete component, important details, and the installation situation. Manufacturer markings and article numbers should be clearly legible. For profiles, a photo of the profile cross-section is also important.
What do I need for a motor inquiry?
For an existing roller shutter, awning, or Venetian blind motor, a clearly legible photo of the type plate is particularly important. If possible, add information about the shaft, control, and installation situation.
What do I need for a glazing bead inquiry?
Send a photo of the complete profile cross-section and the exact profile measurements. If the manufacturer and window profile system are known, you should also specify them.
Can I inquire about a spare part if I don't know the manufacturer?
Yes. In this case, photos, dimensions, and a description of the installation situation are particularly important. However, clear identification is not always possible.
Is one photo sufficient to identify a spare part?
Not always. Many spare parts and profiles look similar. Measurements, manufacturer details, article numbers, and photos from multiple perspectives may be required for more reliable narrowing down.