On the basis of these general terms and conditions (GTC) a contract is concluded between the customer and e.K.
Represented by Bassel Hassoun
Address: Siemensstraße 2 28857 Syke
E-mail address:
Commercial register: Walsrode Local Court
Commercial register number: HRA 202785
Sales tax identification number: DE189922589

hereinafter referred to as the provider, the contract is concluded.

This contract regulates the sale of new goods through the online store of the provider. Because of the details of each offer is referred to the product description of the offer page.

The contract is concluded in electronic business transactions via the store system. In this context, the presented offers represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept.

With the completion of the successfully executed payment, the purchase contract is concluded. The customer receives a confirmation by e-mail.

Until full payment, the delivered goods remain the property of the provider.

The provider reserves the right not to provide the promised service in case of unavailability.

Prices, shipping costs, return costs All prices are final prices and include the statutory sales tax. In addition to the final prices, there are additional costs depending on the shipping method, which are displayed before the order is sent. If a right of revocation exists and is used, the customer bears the costs of the return. For each order we send an invoice in the form of digital or paper. A subsequent change of the invoice data is not possible due to the Value Added Tax Implementing Regulation (UstDV).

Terms of payment
The customer has only the following options for payment: paypal, Mastercard, VISA, American Express, Klarna and prepayment (bank transfer). If the payment method Bank Deposit / Banküberwesiung is made, the amount within 5 working days to the specified account. Only after receipt of payment the order will be shipped. If no payment is received within the 5 working days, the order will be cancelled. There is no subsequent claim to the ordered goods. Other payment methods are not offered and will be rejected.

Terms of delivery
The goods will be shipped immediately after confirmed receipt of payment and if in stock. The shipment takes place on average after 3 working days at the latest if the goods are in stock. The supplier sends the order either from his own warehouse as soon as the whole order is in stock there or the order is sent by the manufacturer as soon as the whole order is in stock there. The customer will be informed about delays immediately. If the supplier is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by his own supplier, although a corresponding covering transaction was made in time, the supplier has the right to withdraw from a contract with the customer in this respect. The customer will be informed immediately and received services, especially payments, will be refunded. The customer must ensure that his name is clearly written on the letterbox and bell plate. Affixing the name on the mailbox or bell plate with an adhesive strip from the outside may result in the shipment being returned to the provider as undeliverable. The resulting return costs shall be borne by the customer. If the customer does not accept the consignment by the forwarding agent or parcel service, does not pick it up from the depository in case of non-arrival and allows the storage period to elapse, the order cannot be delivered due to wrong or missing address or name, the consignment is subsequently returned to the provider, the provider has the right to charge the customer for the return costs of the forwarding agent or parcel service. According to the current status, these costs amount to 6.90 Euro for domestic shipments and between 29.90 Euro and 89.90 Euro for shipments outside of Germany. For pallet shipments, the costs are 159.95 euros in the domestic market. A refund of the original shipping costs from the supplier to the customer is not applicable. There is a refund of the ordered goods less the above-mentioned return costs and shipping costs on the originally selected payment date.

Claims for damages by the customer are excluded, unless otherwise stated in the following. This also applies to the representative and vicarious agents of the provider, if the customer claims against them for damages. Excluded are claims for damages by the customer for injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or agent.

Language, place of jurisdiction and applicable law / prohibition of assignment and pledge
Claims or rights of the customer against the provider may not be assigned or pledged without the provider's consent, unless the customer has demonstrated a legitimate interest in the assignment or pledge.

The contract shall be drawn up in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this shall only apply insofar as this does not restrict any legal provisions of the state in which the customer is domiciled or habitually resident. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law shall be the registered office of the supplier.

When purchasing strips, rails and guide rails
Please note when ordering that the selected guide rails are made to measure for you by 6m long rails, according to customer specifications and are therefore excluded from exchange and return.

When buying roller shutter awning and shutter motors, electric belt winders and safety ge ars
Please follow the instructions provided by the manufacturer for the installation of the roller shutter awning and shutter motors, electronic belt winders and safety gears must be made. Failure to follow the instructions for connection and adjustment due to improper handling will result in immediate loss of warranty and guarantee rights. Roller shutter, awning and roller shutter motors as well as electric belt winders and safety catches that have already been put into operation or installed or used can only be taken back in an unused, unused and originally packed condition together with the supplied accessories within the legal warranty obligation. Articles with an expiration date, such as construction foam and glue, are excluded from return.

Severability clause
The invalidity of any provision of these GTC shall not affect the validity of the other provisions.